FAQs

1. Separate pump motor from main body.
2. Detach flange from milk collector.
3. Separate linker from milk collector.
4. Disassemble the linker.

Yes. The all-in-one design of the Wearable Breast Pump makes it so you can pump while you breastfeed your baby because there are no external cords, tubes, or dangling bottles to get in the way.

Absolutely! The Wearable Breast Pump lets you move how you want to while you pump. The Wearable Breast Pump tucks into your bra so you can pump while you walk, multi-task, lean back, or relax. This makes everyday things like making breakfast or playing with your toddler totally doable. What you do while you pump is finally up to you.

You sure can. The Wearable Breast Pump has different suction levels(the S9/S10 has five different suction/the S12 has nine different suction) so you can easily adjust the suction to your own milk flow and pumping needs.

*For best sterilization, please clean and disinfect the pump before the first use.
It is a non-sterile product. Before cleaning and disinfection, please remove all accessories.

*Non-washable parts:
The pump motor contains electronics that should be kept dry. A clean, damp cloth can be used to clean the pump motor. Any other cleaning method will be classed as misuse under the warranty.

* Washable parts:
Valve/Linker/Diaphragm/Flange/Milk Collector

Supplies needed:
・Mild dish soap
・Clean dishcloth or soft brush
・Clean wash basin
・Clean water

Warning: Breast pumps are personal care items intended for a single user only and should never be rented or shared. Separate and wash all parts that come in contact with breast and breast milk immediately after use to avoid breast milk residue and prevent bacteria growth.

1. Rinse all separated parts that come in contact with breast and breast milk in 25-30 °C (77-86 °F) water to remove breast milk residue.

2. Once rinsed, parts that have touched the breast or breast milk should be placed in a clean wash basin used only for washing infant feeding equipment.

・Soak all washable parts in 40-60 °C (104-140 °F), soapy water for 3~5 minutes.
・Wash each part with a clean dishcloth or soft brush.
・Rinse all separated parts with clear water.

3. Place parts on a clean surface or towel.

・Allow all parts to air dry.
・Store dry parts in a clean, cool place when not in use.
・Do not store wet or damp parts.

Caution: Only use drinking-quality water for cleaning.

Sanitize - Before first use and once per day

*For best sterilization, please clean and disinfect the pump before the first use.
*Breast pump components that contact the breast and breast milk (flange, milk collector, linker, diaphragm, valve) can be hand-washed in the sink.

Precaution:
The pump body which houses the electrical components should be wiped down with a low-level disinfectant such as ethyl alcohol or isopropyl alcohol (70% - 90%).

Supplies needed:
・Clean pot for 100 °C (212 °F) water
・Clean water
・Tongs

Washable part to wash
・Flange
・Linker
・Diaphragm
・Valve

Warning: Breast pumps are personal care items intended for a single user only should never be rented or shared. Separate and wash all parts that come in contact with breast and breast milk immediately after use to avoid breast milk residue and prevent bacteria growth.

1.Wash hands thoroughly

2. Fill a pot with enough water to cover all parts.
Bring water to a boil.
Place parts in boiling water for 5-10 minutes.

3. Allow water to cool and gently remove parts from water with tongs.

4. Place parts on a clean surface and / or towel.
Allow all parts to air day.
Store dry parts in a clean,cool please when not in use.
Do not store wet or damp parts.

When traveling, please use the charging cable provided and adjust it to the right power source for youe current location. Before aboard the plane, please consult the airline for advice about carrying or using this pump on the place first.

• Temperature: -20 to 60°C/-4 to 140°F
• Relative Humidty: 15% -90%
• Ambient Pressure: 90 to 106kPa

Some breast pump accessories do need replacing regularly to maintain performance. If you notice that your pump seems to have lost suction, the first thing you should do is take a look at your parts, particularly the valves, and inspect for wear, fraying, or stretching and replace if needed.

1. Silicone accessories are recommended to replace your parts every 1-3 months;
2. Other accessories are recommended to be replaced according to usage

At Momcozy, we provide a breast pump flange size chart for you. You can find the correct size through the chart. 

The S9 breast pump will automatically turn off after 20 minutes of use, and you can choose to turn it on again to continue using it. It can be used for 70-80 minutes after fully charged, of course it depends on the level you set. 

The S12 breast pump will automatically turn off after 30 minutes.

First of all, check whether the sitting posture is correct. The correct sucking posture is to sit sucking, lean forward 45 degrees, and keep the container upright after sucking. In addition, parts are also recommended to be replaced within 1 to 2 months.

Here’s how to troubleshoot Momcozy’s leak problems:

(1) Leaking from silicone:

If the leak is coming from the edge of the silicone, your silicone might not be snapped in all the way. It’s also possible that your silicone is faulty or warped. **PLEASE NOTE** heat sterilizing or placing Momcozy washable parts in the dishwasher or microwave oven are not recommended.

(2) Leaking from motor or collection cup:

If the leak is coming from between the motor and collection cup, it’s possible that the collection cup and/or motor aren’t fully secured. Another possibility is that the collection cup is cracked and the pressure from the suction is overflowing through the crack.

The solution, keep the correct posture, and then stick it with tape

(3) Leaking from the milk pour hole:

If the leak is coming from the pour hole, make sure the silicone shield notch and the collection cup notch are aligned when snapping the pieces together. If the holes aren’t aligned, leaking is likely through the hole(s).

(4) Leaking from flange hole:

If the leak is coming from the flange hole, it could be caused by leaning back too far. It’s also possible that your duckbill needs to be replaced if the slit is opened and allowing milk to travel back up, and into the flange during strong movements.

Other tips:

• take out the pump: Tilt it forward 45 degrees and take it out. If it is a nursing bra, it is best to untie the detachable clip. When there is enough space to take it out, it will not touch the silicone flange.
• pour milk: flange entrance upward

Here are some of the solutions they provide, please check:

Step 1: If you are experiencing low suction, first check the valves and membranes: Separate the membranes from the valves. Inspect the valves and membranes for damage, including cracks, chips, holes, or tears, and make sure the pieces fit snugly and lie flat. If a part is damaged, discontinue use and purchase a replacement.

Please reassemble after checking

Step 2. Please check whether the flange size is appropriate. Not getting any milk when pumping is very often a sign of bad shield fit or positioning.

Step 3. please try to adjust the models and suction levels. and before milking, warm the breast with a hot towel, massage to stimulate the areola, so that the breast is completely unblocked.

About this problem, The first step is to check whether the flange size is appropriate. If the flange is too large or too small, it will cause pain.

And then please try to adjust the models and suction levels. and before milking, warm the breast with a hot towel, massage to stimulate the areola, so that the breast is completely unblocked.

When the motor is running, it is unavoidable that noise will be generated, which is normal.

Here’s how to troubleshoot Momcozy’s squeak problems:

(1) Keep dry before use

(2) The accessories are not damaged

(3) Please make sure that all accessories are installed correctly

(4) Ensure that there is no gap between the breast pump and the breast (it is best to wear suitable nursing bra and adjust the size)

However, if your pump is still making noise, please contact us so that one of our team can solve the problem for you.